Terms of Use

Privacy Policy

Version: 01
Date: 15/03/2021


VENDO POR CHAT "the App” provides the service of a suite of tools and digital chat sales channel, consisting of a mobile phone application, a keyboard license for each salesperson and the web administration services of the application, hereinafter "the Service", to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

VENDO POR CHAT cares about how your personal information is used and shared, and we take your privacy very seriously. Please read the following to learn more about our Privacy Policy. By using or accessing our services in any manner, you acknowledge that you accept the practices and policies outlined in this document, and you hereby consent that we will collect, use and share your personal information.

1. PERSONAL INFORMATION THE APP COLLECTS

When you install the App, we are automatically able to access certain types of information from your Shopify account:

  • Names;
  • Telephone number;
  • City and Address;
  • E-mail address;
  • Country;
  • Company name;
  • Shop’s information;
  • In addition, we might collect personal information that you have provided to Shopify.
  • Information about individuals who visit Vendo Por Chat store, such as their time zone and the mobile version you are using.

Only the data strictly necessary to carry out the normal activity of the service will be collected.

2. YOUR COSTUMER’S INFORMATION

In order to power your business, we collect and use personal information about your customers. In general, we only collect and use this personal information as directed by you.

  • The merchants can register personal information from their clients and the App might have access to them. For instance, names and telephone numbers.
  • When the clients’ merchants accept an order the App needs to collect some additional information such as, name, telephone number, e-mail address, address and city.
  • It is important to highlight that the customer’s information that is collected by Vendo Por Chat has been provided voluntarily for the customer.

3. OTHERS ON BEHALF OF YOUR STORE

Information about you and others who may access the App on behalf of your store, such as their name, address, email address and phone number.

4. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to:

  • Communicate with you, including by sending you newsletters, promotions and special offers or information about new products and services;
  • Optimize or improve the App;
  • To Provide you with information or advertising relating to our products or services; to send notifications via SMS, e-mail, among others.
  • Furthermore, we may use this data to customize the content for you that we think you might like, based on your usage patterns. We may also use it to improve our services and to create new features and develop new functions.
  • The data collected may also be used for statistical or user behavior research purposes.
  • We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

5. RIGHTS OF THE DATA SUBJECT

  • The Right to be informed: If you need to know why we are processing your personal data, what types of personal data we are processing and any other information, we invite you to read this Policy.
  • The Right of Access: You are allow to request information about any of your personal data.
  • The Right to Rectification: If your personal data is inaccurate, you have the right to have the data rectified, without undue delay. If your personal data is incomplete, you have the right to have data completed, including by means of providing supplementary information.
  • The Right to Erasure- Right to be forgotten: You have the right to have your data erased and deleted, without undue delay.
  • The Right to Restriction of Processing: As an alternative to requesting rectification or erasure of their personal data, you can request to refrain Vendo Por Chat from doing particular things with your data.
  • The Right to Data Portability: You have the right to request a copy of any of your personal data that Vendo Por Chat possesses.
  • The Right to Object: You have the right to object to direct marketing.

If you want to exercise any of the rights described above or are dissatisfied with the way we have used your information, please contact us at customersuccess@vendoporchat.com or through the ways available.

6. STORAGE LIMITATION

We hold your information just as long as it is required for the recognized purpose for which it was initially gathered or as generally explicitly approved or legally necessary.

7. SHARING YOUR PERSONAL INFORMATION

From time to time Vendo Por Chat will need to share the information, but only to the following:

  • Employees on-a-need to know basis.
  • To comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

8. SECURITY

Vendo Por Chat maintains reasonable physical, technical, and administrative security measures to minimize the risk of unauthorized loss, theft, copying, misuse, access, disclosure, alteration, or destruction of your Personal Data.

Vendo Por Chat also restricts access to your Personal Information to only those persons who have a legitimate business need or legal requirement to view it in connection with the Services. You, as a Personal Data owner, may also authorize any persons you may choose to have access to your Personal Data.

9. CHANGES TO THIS POLICY

This policy may change from time to time. If there are material changes to the privacy policy or in how we will use your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy policy to learn how we are processing your information.

10. CONTACT US

Please also feel free to contact us at customersuccess@vendoporchat.com if you have any questions about Vendo Por Chat’s Privacy Policy or the information practices of the Services.